UK Mainland Delivery

We offer a 24-hour nationwide courier service to most UK mainland addresses via DPD.

We dispatches orders from Monday to Thursday. We do not dispatch any orders on Fridays as there is no guaranteed 24-hour delivery service over the weekend for some mainland addresses.

If you are not able to personally receive your order please include specific delivery instructions to your order notes, as we will relay them to our courier service to reduce the chance of any delays.

Due to the temperature-controlled delivery, we apply a ‘No signature required’ and ‘perishable goods’ labels to all of our consignments.

Once your order has been dispatched you must not reschedule or postpone your delivery. The courier service will contact you with a delivery time slot by SMS message and/or email.

Once your package has been delivered our courier service will take a photograph of the parcel and confirm its status. At this point both Natural K9 Raw and the courier service have completed their duties. Natural K9 Raw will take no responsibility if your package is stolen, we advise that you report any incidents of theft to the police.

Over 99% of our orders are delivered next day but in the event of any courier delays please contact us directly as we can escalate any problems directly to the courier service.

Local Delivery & Areas Covered

FREE delivery on orders over £60 within a 10 Mile Radius.

Local delivery days are only on Tuesday, Wednesday, Friday and Saturday. If you order for local delivery and the delivery day falls on a Monday, Tuesday or Sunday, your delivery day will fall on the next available delivery day.


Locations Covered: Burslem, Tunstall, Fenton, Hanley, Longton and Stoke, Stone, Newcastle Under Lyme, Biddulph, Kidsgrove Alsager (Staffordshire)

Locations Upon Request: Cheshire, Shropshire, Derbyshire, Greater Manchester, Birmingham.

Out of stock items

In the event of any out-of-stock items we can take up to 5 working days to dispatch your order. We will contact you regarding any issues or substitutions, we do not however split any orders for delivery.

Loss Or Damage

In the event DPD either lose or damage your parcel we can send a replacement order to you. Unfortunately, Items that are either delayed on the route, held up in the depot or subsequently destroyed due to being perishable are no longer able claimed for under the new DPD contact. We are therefore unable to replace or refund these items.